Support

We're here to help you with any issue you may have. We'll provide you information and answers to FAQs on each product.

Frequently Asked Questions

WGits for QB (Quickbooks) FAQ:

1). Do I need to manually map all of the data by hand?

No. Just answer 10 questions, give us remote access to the computer that will be running Quickbooks® and we’ll get it setup for you!

2). What if there is a reconciliation issue or something wrong with the results in the report?

3). What are the system requirements to setup this WGits for QB Integration?

We will need the following requirements setup in order to help you run this WGits for QB Integration:
* API Access from WineDirect.
* Internet Access.
* Windows 7 or better.
* Any current desktop version of QuickBooks®.
Remote Connector for Quickbooks (free).

4). Why should I use the WGits for QB tool?

WGits for QB makes importing your transactions from WineDirect into Quickbooks® simple and painless. We use WineDirect’s advanced API to pull data directly from your WineDirect instance right into your WGits for QB desktop application. No more manually downloading reports each time you want to upload your latest WineDirect transactions. We provide you with powerful tools to correct any transactions that are rejected by Quickbooks® without blocking the good transactions from being imported.

5). What are the features of this WGits for QB tool?

* Imports orders and refunds from WineDirect into your desktop QuickBooks® file.
* After a one-time setup, your WineDirect orders will automatically import into QuickBooks® on a schedule you set (daily, weekly, or monthly).
* Imports all completed orders, credits and refunds and puts any that have been rejected by QuickBooks® into a queue where they can be corrected and re-imported.
* Setup includes a remote technician installing the WineDirect API, the Remote Connector for QuickBooks and the Automated Transaction Processing Integration with QuickBooks.
* Automatic software updates as we improve the software.
* 15-day money back guarantee.

6). How much does the WGits for QB tool cost?

WGits for QB has a monthly cost as low as $99.99 per month, and a one-time $499.00 setup fee.

7). Do I need Transaction Pro Importer?

No. You will no longer need the Transaction Pro Importer Tool.

8). Can I cancel?

They can cancel at anytime, but the set up fee is non-refundable.

WGits Mail FAQ:

1). What are the features of the WGits Mail Integration tool?

The WGits Mail Integration tool will look at the data in Commerce7 and the information in MailChimp and will map data across both systems. You will also have Google Analytics providing detailed information about abandoned carts, purchases, etc., into MailChimp and Commerce7.

2). How much does this tool cost?

The WGits Mail Integration is a $79/month subscription with a $99 one-time setup cost.

3). What if I encounter issues or need help?

WGits BI (Business Intelligence) Reporting FAQ:

1). How much does WGits Business Intelligence Reporting cost?

$999 one-time fee for setup that includes a setup of three dashboards for you, a training session, and linking the dashboards to all your various channels and tags.

From there, you have a choice:
* $149 a month for license, hosting, maintenance & support.

OR

* $249 a month for a recap of the data emailed to the client with our thoughts & analysis of the data.

2). What is WGits Business Intelligence Reporting exactly?

It’s a way for you to collect information on reports relevant to sales, the Tasting Room, Managers and Owners. You’ll receive approximately 15 of the most useful and valuable reports to start with, with more later on if needed.
Some features that this tool provides:
* Pre-set # of reports.
* Linked to all Social Media.
* Pulls Google Analytics.
* Has customer and sales data from C7.
* Ability to insert your own goals.
* True reports with charts and graphs (not just a dump of data).
* Can set up email delivery.
* Comes with 3 custom dashboards.
* Completely customizable.

3). What platforms can I use WGits Business Intelligence Reporting on?

WGits Business Intelligence Reporting is primarily to be used with Commerce7, WineDirect and VinSUITE.

4). Will you create custom reports?

Yes. We can do this for a small fee. Call us for a quote.

5). What if I encounter issues or need help?

WGits Website Templates FAQ:

1). Are the WGits Website Templates fully customizable?

Yes. You can customize each template, especially if you have HTML, CSS and JS coding knowledge.

2). How many different WGits Website Templates are there to choose from?

There are currently 2 templates to choose from, with more coming soon. See them here.

3). How much does a WGits Website Template cost?

Template only = $149
This is a straight download, no set up is provided.

Template customization = $499
You put in all content, we provide 3 hours of customization.

Store only = $1,000
If you have an existing site or another designer doing the website and just need us to develop your store CSS.

Template Build Out = $2,500 + cost of template ($149)
We build your template from scratch, provide you the template and add all the content and commerce tools.

Custom Site = $8,500
For a website up to 15 pages, we custom design a site for you with all the content and copy.

Call us for quote for custom sites over 15 pages, sites with multiple stores or for an SEO package.

4). What if I encounter issues or need answers?

5). What platforms can I use the WGits Website Templates on?

You can use these templates on virtually any platform: WordPress, WineDirect or VinSUITE.